Privacy Policy

1. Introduction

Welcome to Smooth. We respect your privacy and are committed to protecting your personal information in accordance with the applicable laws of India, including the Information Technology Act, 2000 and the Digital Personal Data Protection Act, 2023 (DPDP Act).

This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website (the "Service"). By accessing or using our Service, you agree to the practices described here.

2. Information We Collect

We may collect the following categories of personal information:

• Basic Identifiers: Your name, email address, phone number, account name, and other similar details.
• Business & Content Information: Any text, images, or files you upload or share while using our Service.
• Transaction Information: Details of services purchased or considered through our platform.
• Technical Information: Device details, IP address, browser type, and your interaction with our Service.

3. Purpose of Collection and Use

We process your information only for lawful purposes, including:

• To provide, operate, and maintain our Service;
• To personalize and improve your experience;
• To communicate with you about your account, updates, offers, and customer support;
• To comply with legal obligations under Indian law;
• To prevent fraud, abuse, or technical issues;
• To develop new services and improve business performance.

4. Sharing of Information

Your information may be shared in the following circumstances:

• Vendors & Service Providers: With trusted partners who support us in hosting, payment processing, or other business operations.
• Business Transfers: In case of a merger, acquisition, restructuring, or sale of assets, your data may be transferred as part of that transaction.
• Legal Compliance: If required by Indian law, regulation, legal process, or governmental request.

We do not sell your personal information to third parties.

5. Third-Party Links

Our Service may link to third-party websites or services. Please note that we are not responsible for the privacy practices or content of these third parties. We recommend reviewing their privacy policies separately.

6. Data Security

We implement reasonable technical and organizational safeguards, as required under Indian law, to protect your personal information. However, no method of transmission over the Internet is 100% secure, and we cannot guarantee absolute security.

7. Data Retention

We will retain your personal information only for as long as it is required to fulfill the purposes described above or as mandated under applicable Indian laws.

8. Your Rights

Under the DPDP Act, 2023, you have the right to:

• Access and correct your personal information;
• Withdraw consent for processing (where applicable);
• Request deletion of your data, subject to legal or contractual obligations;
• Lodge a complaint with the Data Protection Board of India if you believe your data rights are violated.

To exercise these rights, please contact us.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in technology, laws, or our services. Updated versions will always be posted on this page, with the "Last Updated" date revised accordingly.

10. Contact Us

For any questions, requests, or complaints related to this Privacy Policy, you can reach us at hello@smooth.in.